Customer Service Representative I

Pay Grade:  2; Salary Range: $20.69 – $33.08 Hourly

Position Type: Full-Time / Non-Exempt

Schedule: M-F 8am- 5pm

Summary Statement:

The Customer Service Representative I performs a variety of clerical and customer support tasks, accounting functions and administrative work over the phone and in person, providing customer assistance, cashiering and payment processing, computer data processing, deposits, mail estoppels and errands.

Key Responsibilities:

• Performs duties as assigned but not limited to:
• Performs Customer Service functions: answering phone calls; assisting customer at the front desk; providing assistance and information related to billing to customers, responds to routine questions, complaints and routing calls to correct location.
• Receives and processes payments for utility bills/ fee by electronic data file, phone, mail, drop box and in person by cash, check, credit/debit card. Verifies customer information on accounts.
• Process estoppel’s/ account status reports to title companies or closing agents.
• Receives, opens, processes and /or distributes incoming mail and prepares outgoing mail.
• Operates motor vehicle to pick up mail from post office, make bank deposits, or other errands as needed.
• Customer database research and reconcile to other agency data systems
• Performs clerical tasks including answering telephone, typing documents, making copies, sending/ receiving faxes, filing documentation, or processing incoming/ outgoing mail.
• Provides assistance to other employee or departments as needed.
• Files and manages digital files and documents.
• New customer account set up

Education and Experience:

• Graduation from high school or GED equivalent and 

• • Minimum one (1) year experience in the performance of basic clerical and accounting duties, cash handling, and customer service experience.

• Any equivalent combination of education and experience
• Ability to accurately calculate and / or tabulate data
• Ability to accurately add, subtract, multiply and divide

•  Ability to carry out verbal, written, or diagrammatic instructions.  Involves semi-routine standardized work with some independent judgment.
• Types 40 Words Per Minute
• Working knowledge of Microsoft Office Products; Excel, Word, Outlook
• Ability to communicate with customers/staff through e-mail, telephone and in person communications
• Basic oral and written communications skills.
• Ability to multitask and prioritize effectively.
• Working knowledge and ability to use office equipment; computers, software, fax, copiers, telephone and calculator.

• Ethical Conduct at all times
• Excellent oral and written communication skills
• Ability to work effectively with District staff
• Ability to multitask and prioritize effectively
• Skills as defined by your Job Description’s skills matrix
• Pass a pre-employment physical along with a drug test.
• Valid Florida Class “E” driver license
• Submit to background check

Collection & Distribution System Operator

Pay Grade Range:  4- 8; Salary Range: $23.25 – $46.94 Hourly

Position Type: Full-Time / Non- Exempt

Schedule: M-F 7am- 3:30pm

Summary Statement: This position performs preventative/ corrective maintenance on District lift stations equipment with an emphasis on mechanical duties.  The District is a 24 hour a day, 365 days a year operation and personnel I this classification will be subject to working overtime and on call including nights, holidays, and weekends.

Key Responsibilities: The Collections Operator:

• Performs and assists a full range of general maintenance and cleaning duties related to the District’s wastewater collection system; cleans sewer mains and laterals, operates a high pressure rodder, manual power rodder, vacuums debris from lift stations and related structures.
• Monitors control panels, adjust valves and gates to regulate flow of waste to main plant.
• Performs work in confined spaces; takes appropriate precautions prior to entering confined spaces with use of air quality monitors and ventilators.
• Maintains accurate logs of repairs/ maintenance done.
• Performs preventative and corrective maintenance on District lift station equipment.
• Logs and/ or interprets meter and gauge readings to determine pump performance and condition.
• May collect samples of flow, log flows, and inspect stations involved in pumping wastewater.
• Clean and maintain equipment in the wastewater pumping system.
• Provides courteous customer service; responds to questions and inquiries from general public.
• Inspects and maintains assigned equipment and vehicles; performs safety checks and check fluid levels of vehicles and equipment
• Assists other District personnel on related projects.
• Serves in emergency standby capacity and/ or On Call; available for on call after hours including holidays and weekends.
• Performs other related duties as required and assigned.

Education and Experience:

• High School Diploma or equivalent
• One year of on-the-job wastewater collection experience as a trainee or greater.
• Able to obtain or have FW&PCOA Class “C” or higher Certification in Collections and Distribution or ability to obtain within time-period outlined in offer letter.

Application Support Administrator- GIS and Analytics

Pay Grade Range: 10; Salary Range $68,554.23 – $109,686.75

Position Type: Full-Time / Exempt

Schedule: M-F 8am -5pm

Summary Statement: This position is responsible for providing GIS and Data Analytics/ Visualization administration and support to all District departments. Responsibilities include GIS administration of enterprise environment with approximately 90 end users, creation and management of web maps, applications, data management, and the creation of a variety of map exhibits. in addition, this position is integral to the development, management, and maintenance of data analysis and visualization tools using Microsoft Power BI that serve all District departments.

Key Responsibilities: The Application Support Administrator -GIS and Data Analytics is responsible for:

• Administer and maintain ArcGIS Server, ArcGIS portal, and other GIS platforms.
• Administer and maintain SQL Databases for GIS and other applications.
• Administer, develop and maintain MS Power BI data visualization and analysis tools.
• Responsible for the function and maintenance of location equipment such as tablets, mobile devices, and GPS receivers.
• Monitors, assists, and completes redirected from other IT team members as needed (either escalated or overflow requests)
• Responsible for meeting with staff to assist with the data extraction and analytics.
• Perform other job-related duties as requested to support the District’s mission.

Education and Experience:

• Bachelor’s degree required.
• A degree in Geographic Information Science, Computer Science, or related field is preferred
• Work experience specific to utilities. (water/wastewater preferred)
• Minimum of 3 year of proven experience in GIS (geographic Information system

Key Competencies:

• In this position, communication skills, attention to details, critical thinking, problem solving, technical ability will be the keys to success.
• Ethical Conduct at all times.
• Time Management
• Excellent oral and Written communication skills
• Highly organized and methodical approach to daily work.
• Ability to demonstrate intermediate level proficiency with Microsoft Word, Excel, and Outlook.
• Ability to demonstrate proficiency with Python used in GIS.
• Ability to demonstrate advance level proficiency of GIS QC processes and procedures.
• Ability to demonstrate advance level proficiency in reading and understanding CAD prints and as-built files.
• Ability to demonstrate intermediate level proficiency with SQL queries.
• Ability to demonstrate intermediate level proficiency with data extraction, data manipulation, analytics, and visualization (i.e. ESRI ArcGIS Dashboards and Power BI)
• Ability to communicate technical concepts to non-technical individuals.
• Ability to work effectively with District staff.
• Ability to multitask and prioritize effectively.
• pass a pre-employment physical along with a drug test.
• Valid Florida driving license.
• Submit background check.