Customer Service Info

The Loxahatchee River District is the Sewer/Wastewater service provider for Jupiter, Tequesta, parts of Juno Beach and Jupiter Farms.  Each day we recycle 6-7 million gallons of wastewater, which helps to protect the Loxahatchee River and our precious water resources.  Please see below for more information about your Sewer Service.

Applications for Service or Change of Ownership

Below are the forms for Change of Ownership Application, New Construction and New Connection so we can setup or modify your account.

Residential

Change of Ownership – Use this form if you are buying (or selling) a home that is already connected to the sewer system.

New Construction – Use this form if you are preparing to connect your home to the sewer system.

Non-Residential/Commercial

Change of Ownership – Use this form if you are buying ( or selling) a non-residential property that is already connected to the sewer system.

New Construction – Use this form if you are preparing to connect your non-residential property to the sewer system.

Mandatory Connection

Existing Building – Use this form if you are connecting to the sewer system for the first time.

Billing

The District bills QUARTERLY for sewer service.  You can opt to receive your bill by regular mail, email, or both.  Please contact our Customer Service Department at (561) 747-5700, menu option 2, or billing@lrecd.org to make any changes.

Quarterly Sewer Service Bills are sent in early January, April, July and October of each year. Payments are due at the approximate midpoint of the quarterly service period (usually February 15, May 15, August 15, and November15).

The owner of the property being served with sewage service is primarily responsible for all charges for sewage service to the property, without regard to the fact that a tenant, licensee, customer or other party was actually utilizing the sewage service.

Quarterly Service Charges
Residential

Residential sewer bills are based on the number of toilets in your residence as described in the table below.

1 Toilet / $54.60
2 Toilets / $68.25
3 Toilets / $81.90
4 or more Toilets / $95.55

*Live-Work Units are billed according to square footage and number of toilets as set forth in Rule 31-10.

Non-Residential/Commercial

Non-Residential Customers are billed based upon municipal water usage, with a minimum Quarterly Bill of $74.72. Non-Residential customers using more than four thousand (4,000) gallons per month are billed at a rate of $6.23 per thousand (1,000) gallons of water used. The District calculates Non-Residential sewer bills using a 12-month rolling average water consumption. Each quarter, we calculate the average monthly potable water used over the past 12 months, then we multiply that by 3 to calculate the average amount of water used per quarter. The sewer bill is based on the following water consumption schedule to provide time for data processing:

Quarter Billing                 Water Use From              Water Use To

Q1 – January                    December 1                     November 30
Q2 – April                         March 1                            February 28
Q3 – July                           June 1                                May 31
Q4 – October                   September 1                    August 31

 

The quarterly sewer bill for new customers with less than 1 month of water data, or customers that receive potable water from a private well, will be based on the number of equivalent connections established in your developer agreement.

*Irrigation CreditIf you use municipal water for landscape irrigation you may be able to lower your sewer bill by installing a meter to document the amount of water used for irrigation purposes. If you already have a separate irrigation meter that was installed by your water provider, no additional work is necessary. If you already have a separate irrigation meter that was installed by someone other than your water provider, then you should call the Loxahatchee River District Engineering Department (561-747-5700 x 110) to schedule an inspection of the meter. Then each month you will need to call the District offices with your monthly irrigation meter reading to receive a credit on your sewer bill. If you do not have a separate irrigation meter, you should speak with your plumber or water service provider and discuss the feasibility and cost of installing such a meter. More information.

For detailed information about our Rates, Fees, and Charges, please refer to our Rule 31-10.

Payment

  1. Use your Bank’s online bill pay. Contact your bank for instructions.
  2. District’s Online Payment & Account Portal:
    • Click HERE to Create an Account or simply pay as a Guest.
    • The District’s secure payment and account management portal is provided by First Billing Services. Create an account to view account information and setup payments.
    • No service charge for eCheck or credit/debit card transactions.
    • Other services through this portal include:
      • Auto Payments – set up an automatic payment method.
      • Landlord Account Management – manage and monitor account, and link tenant accounts.
      • Multiple Account Management.
      • Text & Pay – sign up to review and authorize payments by Text Message.
  3. Pay by mail: Mail your check to P.O. Box 8800, Jupiter, FL 33468-8800. Checks should be made payable to LRECD.
  4. Pay by phone: Call us at (561) 747-5700, menu option 2, to pay with your Mastercard, Visa, or Discover credit/debit card.
  5. Pay in person: Make your payment in the office at 2500 Jupiter Park Drive. Our office hours are 8:30 AM to 5:00 PM, Monday through Friday. Payments may also be left in our drop box, which is accessible while the gate is open 7:30 AM to 5:15 PM.

The District will apply a Late Fee equal to 10% of each delinquent Quarterly Service Charge for Sewer Service. Fees are assessed on new unpaid quarterly service charges only and not on preexisting balances.

Please note our Credit/Debit card transactions are limited to $5,000 per account per month.

The District Office is closed New Year’s Day, President’s Day, Good Friday, Memorial Day, Independence Day, Veteran’s Day, Thanksgiving (Thursday and Friday), Christmas Eve, and Christmas Day.

We accept advance payments.

Sign Up To Receive Your Sewer Bill Via Email

The Loxahatchee River District can send your quarterly sewer bill ‘via email’. If you would like to take advantage of this option, go to ‘Sewer Bill Via Email‘ and complete the form.

Don’t forget if you change email or mailing addresses notify the Loxahatchee River District by emailing billing@lrecd.org .

Delinquent Charge

A fee equal to 10% of the delinquent Quarterly Service Charge for Sewer Service will be applied to accounts with a delinquent balance of $20.00 or more.

Default Accounts

When an account becomes delinquent, the District does not disconnect sewer service, which could lead to health and sanitation problems. The District recovers delinquent payments by imposing a Claim of Lien on the property being provided sewer service. The amount the District is entitled to recover includes the delinquent amount stated in the Lien, plus 12% annual interest, and legal costs and fees, as authorized by Chapter 71-822 Special Acts of Florida 1971 and as restated and amended to Chapter 2002-358, Laws of Florida.

Statement Of Account Request/Estoppel

For Statement of Accounts and Estoppel Request for Real Estate transactions, please complete the Estoppel Request Form.

Please note there is a $25.00 charge to process this request.  We typically process these requests within two business days.

Map of District Boundary

Please see the Maps & Apps section of our website for interactive maps of the District boundary and other interesting information.  Or, view the Boundary map.

Please contact our Customer Service department at (561) 747-5700 opt2 or billing@lrecd.org if you have any questions.  We look forward to serving you!

Customer Service Survey

How are we doing?  We want to hear from you!  Please click HERE to provide your feedback or call us at (561) 747-5700 option 2.